In person or by mail.
Not in Kraków? We also repair devices sent by courier. Here’s the whole process.
- 01
Request a repair
Click “Request a repair” and tell us about the device and the problem. We reply within 24 hours and send shipping instructions. Every device sent to us must have a repair request approved in advance.
- 02
Send it or bring it in
Once the request is approved, pack the device and send it to us or visit us in person: Kącik 2, Kraków. Pack it as securely as possible to avoid damage in transit.
- 03
Check-in
When the device arrives, we check it against the information in the request and add it to the queue.
- 04
Repair
If questions or changes come up, we contact you. After a successful repair you receive a message with the receipt or invoice.
- 05
Return
Once payment is received, we send the device to the address you provide, with a tracking number. You can also pick it up in person.
Why iHelp?
Your iPhone stopped working, your MacBook isn’t what it used to be, and a broken iPad is gathering dust on the shelf? Cracked glass, liquid damage, battery replacement, diagnosis, logic board repair, micro-soldering — that’s iHelp.
We specialise in Mac logic board repair and take on repairs other services turn down. Experience and a high success rate are what keep our customers happy.
Something stopped working?
Describe the fault — we reply within 24 hours. Or just drop in: Kącik 2, Plac Bohaterów Getta.